House of Nappies Terms and Conditions for Website Use, B2B, and B2C Sales

1. Introduction

Welcome to our website. This website is operated by HOUSE OF NAPPIES. Throughout the site, the terms “we” , “us” and “our” refer to HOUSE OF NAPPIES. All images on our website are for illustrative purposes only, and may have some difference from the actual product, this may be due to changes in design by manufacturers or other factors. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Terms and Conditions ("Terms") govern your use of our website and all transactions, including B2B (Business-to-Business) and B2C (Business-to-Consumer) sales, conducted through it.

By accessing or using our website, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the website.We reserve the right to update, change or replace any part of these Terms of Service.It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

2. General Website Use

2.1. License to Use Website

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these Terms.

2.2. Prohibited Uses

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

3. Basis of Sale (B2B and B2C)

All orders placed through the website are subject to acceptance by us.Prices of our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.

We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

3.1. B2C Sales (Consumer)

Sales to private individuals for personal use are covered by these Terms. Consumers have additional rights regarding returns and cancellations as set out in Section 5.

3.2. B2B Sales (Business)

The provisions in these Terms apply to sales made to businesses. B2B sales are exempt from consumer protection laws regarding returns and cooling-off periods. Specific payment and credit terms for B2B accounts will be agreed upon separately.All items remain property of House of Nappies UNTIL FULL payment is received.

4. Pricing and Payment

4.1. Pricing

Prices for products are subject to change without notice. The price charged will be the price in effect at the time the order is placed.

4.2. Payment

We accept various forms of payment, which are specified on the website checkout page. Payment must be made in full before dispatch, unless credit terms have been formally agreed for B2B clients.

5. Shipping Policy

5.1. Order Processing Time

Orders are typically processed within 2 to 3 business days. Processing times may be extended pending on size of order and or during peak seasons.

5.2. Delivery Estimates

Delivery times are estimates and commence from the date of shipment, rather than the date of order. We aim to deliver within the following estimated timeframes:

Delivery of orders will be handled by a designated shipping partner and tracking information will be provided after shipment via email or text service to yourself.

5.3. Risk of Loss

Risk of loss and title for items purchased pass to you upon our delivery to the carrier. We are not responsible for any items lost or damaged during shipping.

6. Returns and Exchange Policy

6.1. B2C Returns (Consumers)

Consumers may return goods within 30 days of receipt for a refund or exchange, provided the goods are unused, in their original packaging, and in a resalable condition.

• Process: To initiate a return, please contact us on 1800 466 277 or email us info@houseofnappies.com.au  before returning an order / part of order. Returns must be sent to the returns facility at 6 Dan Street, Slacks Creek QLD 4127.
• Costs: The consumer is responsible for all return shipping costs unless the goods are faulty or incorrect.
• Refunds: Refunds will be processed within 5 days of receiving the returned goods excluding the shipping costs.
• Authorisation: Returns require prior written authorisation (RMA) from us. Unauthorised returns will be refused.

6.2. B2B Returns (Businesses)

All sales to businesses are considered final unless the product is defective or damaged upon arrival.

• Defective or Damaged Goods: Claims for defective or damaged goods must be reported within 7 days of delivery.
• Authorisation: Returns require prior written authorisation (RMA) from us. Unauthorised returns will be refused.

7. Errors, Inaccuracies & Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

8. Limitation of Liability

We shall not be liable for any indirect, incidental, special, or consequential damages (including loss of profits) arising out of the use or inability to use our products or website. This limitation applies to both B2B and B2C transactions to the maximum extent permitted by law.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Australia, and any disputes relating to these Terms will be subject to the exclusive jurisdiction of the courts of Australia.

10. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

11. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. View our Privacy Policy here (put hyper link to privacy policy)

12. Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

13. Contact Information

For any questions regarding these Terms, please contact us via email info@houseofnappies.com.au or by scheduling a call with a team member on 1800 466 277.