Returns Policy

House of Nappies is happy to accept the return or exchange of all unopened and unused items provided they are still in their original packaging. However, we must be informed of the intent to return or exchange within 7 days of receipt.

Return Eligibility & Requirements To be eligible for a return:

If you are unsure if the order or product in question is eligible please contact us prior to returning to confirm.

Exchanges & Refunds

We adhere to strict conditions of your return and reserve the right to reject the returned goods if they have not met our eligibility criteria for return or exchange.

Should you wish to exchange your items, you will be liable for the freight costs associated with returning your items to us as well as the costs to replace your item regardless of the value. We recommend returning goods via a tracked service. A restocking fee of 15% will apply to any returns or exchanges at our discretion.

Should you wish to return an item; credits will be applied against your account which can be used for future orders or refund at the discretion of management (less associated merchant fees).

Faulty Items Policy

If you believe that your product(s) is/are faulty please contact our Customer Service team on 1800 466 277, so we can investigate and resolve this issue for you. To ensure we resolve your concern as soon as possible, you will need to provide with the following information:

All returns must be addressed to the following:

House of Nappies

6 Dan Street

Slacks Creek QLD 4127